Frequently Asked Questions
Answers to all your questions about 7ezd
From opening an account and depositing via bKash, to claiming bonuses and safe gaming — find simple answers to the most frequently asked questions about 7ezd right here.
7ezd is a safe and reliable online casino platform for players in Bangladesh. Here you can enjoy cricket betting, slots, live casino, and much more. The questions and answers below cover the topics we are asked about most often — so you can find the information you need quickly and easily. If your question is not listed, our Bengali support team is always ready to help via 24/7 live chat.
Account and Registration
Account and Registration
To open an account at 7ezd, you need an active mobile number and a valid National ID (NID) or passport number. Enter your correct name, date of birth, and contact details in the registration form. Submitting initial information for age verification is mandatory. The entire process takes just a few minutes.
7ezd is only for people aged 21 and above. Age is verified at the time of account creation, and accounts of users under 21 are immediately cancelled. This rule is strictly followed as part of our commitment to responsible gaming.
No, a person can only hold one 7ezd account. Creating multiple accounts is a violation of our terms and conditions, and may result in both accounts being closed along with the balance being forfeited. Log in to a single account and play safely.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. The whole process is done in a few minutes. If you have trouble, contact the support team via 24/7 live chat.
After submitting the correct documents, 7ezd's verification process is generally completed within 24 hours. Submitting a clear photo of your National ID and proof of address speeds up approval. If there is a delay, contact us via live chat.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to 7ezd are generally instant — in most cases the balance is added within just a few seconds. During peak times it may take up to 5-10 minutes. If the balance does not appear after a deposit, contact live chat with your transaction reference number.
The minimum deposit amount at 7ezd for all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳300. This limit is the same across all methods — there is no separate limit for any method. It is possible to start with a small amount, so new players can get started easily.
Yes, withdrawals at 7ezd can be made through both Nagad and Rocket. bKash, Upay, and bank transfer are also available as options. The minimum withdrawal amount is ৳1,000 and processing time is generally 15 minutes to 2 hours.
7ezd generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply a small service charge according to their own policy. Bank fees from the relevant bank may apply for bank transfers. Contact support for the latest information.
Regular withdrawals are completed within 15 minutes to 2 hours. However, the time may increase if account verification is incomplete, bonus wagering requirements have not been met, or additional verification is required for high-value transactions. Contact live chat for any delay.
Yes, bank transfers at 7ezd are completely safe. All transactions are secured with SSL encryption. Major Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali. Save your reference number after the transfer and contact support if the deposit does not appear.
Games and Rules
Games and Rules
To bet on BPL matches at 7ezd, go to the Cricket section first. Bets can be placed both before the match starts and during it (live betting). You will find various markets including match winner, top batsman, and highest run range. Live odds are updated continuously, so make your decision based on how the match is going.
Yes, the entire 7ezd platform is mobile-friendly. Slots, live casino, cricket betting — everything can be played directly from a smartphone or tablet browser. There is no need to download a separate app. It works seamlessly on both Android and iOS platforms.
RTP, or "Return to Player," is the long-term average payout rate of a game — that is, what percentage of total bets placed over a long period is returned as prizes. It is a statistical value, so different results in each session are normal. A higher RTP means more payouts in the long run, but it does not guarantee a win.
All games at 7ezd are made by reputable game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others). Each of these providers is tested by third-party audit organisations. Random Number Generator (RNG) technology is used, which keeps every result completely random and unbiased.
Yes, in 7ezd's live casino section you can play directly with real dealers from Evolution Gaming and Ezugi. Various table games are available including live roulette, live blackjack, live baccarat, and live Teen Patti. High-definition video streaming gives the feel of a real casino.
Bonuses and Promotions
Bonuses and Promotions
On your first deposit at 7ezd you will receive a 100% welcome bonus of up to ৳15,000. That means if you deposit ৳15,000 you will get another ৳15,000 as a bonus. To receive the bonus, activate the eligible promotion code after creating a new account and then make your first deposit.
The wagering requirement for 7ezd's welcome bonus is 10 times (10x). That means to withdraw the bonus you need to wager 10 times the bonus amount. For example, if you receive a ৳1,000 bonus, you need to wager ৳10,000. This is a relatively low requirement within the industry.
7ezd has three VIP levels: Bronze, Silver, and Gold. You can move up to higher levels through regular play. Bronze offers up to 0.3% weekly cashback, Silver 0.5%, and Gold 0.8%. The more active you are, the faster you can reach a higher level.
The applicable game categories for each bonus are stated in the bonus terms and conditions. The welcome bonus generally applies to all categories — slots, live casino, and sports betting. However, specific promos or cashback offers may be for certain games only. Check the bonus terms or ask support for details.
Yes, 7ezd regularly runs various promotions, tournaments, and special offers. Cricket betting offers are available during BPL or T20 World Cup, and festive promotions are offered on special occasions such as Eid or Pohela Boishakh. Check the promotions page regularly or ask via live chat for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, all your personal information and financial transactions at 7ezd are secured by SSL encryption. We never share your information with third parties. Visit our privacy policy page for more details.
Yes, 7ezd offers a Self-Exclusion feature as part of responsible gaming. The account can be deactivated for a set period (such as 1 week, 1 month, or permanently). Contact support or apply from your account settings to use this feature. Visit our responsible gaming page for more details.
7ezd allows players to set daily, weekly, or monthly deposit limits for themselves. These tools help protect you from overspending. Check your account settings to set limits or get help via 24/7 live chat.
7ezd offers Bengali-language support via live chat 24 hours a day, 7 days a week. You can also contact us by email: [email protected]. There is no phone or WhatsApp support — all assistance is provided through live chat and email.
Gambling addiction is a serious problem. 7ezd gives the highest importance to responsible gaming. If you or someone you know seems addicted, use Self-Exclusion, seek help from a professional counselor, and follow the guidelines on our Responsible Gaming page. Remember, playing within limits is the most enjoyable.
Still have questions? Contact Support
Our Bengali support team is ready to answer any of your questions 24/7 on live chat.